Course: Leadership and Team Integration
We are convinced that our relationships with clients are entirely defined by our service philosophy, and the results of that are reflected in our sales—sooner or later. Within the company, our relationships with other departments that interact with ours are also influenced by this same attitude of service and by the quality of our performance and processes. Most importantly, not all of our collaborators are familiar with the concepts of quality or of internal and external clients. This presents us with an opportunity for improvement—one that can simplify processes, speed up procedures, and simply enhance relationships between our departments, and even more so, with our clients.
Target Audience:
- All Employees
I Want
Course Syllabus
- Presentation
- Introduction
- Teams and Work Groups
- Interpersonal Communication
- Proactive Teams
- Service
- Commitment to "Best Practices"
Content Development
- Comparative Analysis of Teams and Work Groups
- Effective Communication Oriented Toward Common Goals
- Value Chain: How to Identify Needs, Establish Commitments, and Build Supplier–Client Relationships
- Cooperative Work and Learning
- Cancers in Teams and How to Overcome Them
- High-Performance Teams or the Superheroes of Business
- Service Attitude at Work and in Life
- Best Practices
- Self-Assessment (Personal Continuous Improvement)
